Frequently Asked Questions

SeenPhone is a marketplace for phone repairs and accessories in Kuwait. You can find approved repair workshops, book a repair and buy accessories from local shops, all from the SeenPhone app or website.

You can browse workshops and accessories without an account. To book a repair, chat, contact a seller or write a review, you'll need to sign in or create a free account.

Tap Book Repair Session on the Home page. Describe the problem, add up to 4 photos of your phone, enter your address and choose a preferred date and time. Repair workshops near you receive your request, and the first workshop to accept it takes the job. We'll notify you as soon as it's accepted.

After checking your phone, the workshop sends you a quote, which you'll find in My Orders. The repair only starts once you accept the quote, so there are no surprises.

You can pay online through MyFatoorah's secure payment page, using KNET or a credit/debit card (and Apple Pay where available), or pay at the shop. SeenPhone never sees or stores your card details.

Open My Orders and choose your order to see each step: Booking confirmed, Device received, Under diagnosis, Quote sent, Repair in progress, Ready for pickup and Completed. You'll also get a notification whenever the status changes.

Yes. Before you accept a quote, you can cancel straight away from My Orders. After accepting a quote, your cancellation is sent to the SeenPhone team for review. If it's approved and you paid online, you'll be asked for your bank details (IBAN) so we can refund you.

If the workshop can't make your chosen time, your order will show Needs rescheduling. Open the order in My Orders and pick a new date and time from the workshop's available slots.

Yes. Every order has its own chat, so you can message the workshop directly from the order page. For anything else, use Chat with us to reach the SeenPhone support team.

Browse the Accessories page by category or search for what you need. On a product, tap Call with Seller to contact the shop on WhatsApp and arrange your purchase with them directly.

The shop is outside its opening hours right now. You can still view its details, and you can contact it again during the opening hours shown on the shop's page.

Once your repair is completed, open the order in My Orders and rate the workshop. To review an accessory, open the product page and tap Write a review. Your reviews help other customers choose with confidence.

Open the shop's page, tap Report / Block, choose a reason and confirm. The shop is blocked for you straight away, so neither it nor its products appear in your lists any more, and the SeenPhone team reviews your report.

Sign up as a service provider (repair workshop) or a shop owner (accessories) in the SeenPhone app or on the website, and add your shop's details and location. The SeenPhone team reviews new shops, and yours will appear to customers once it's approved.

Yes. SeenPhone is available in Arabic and English. Use the language button at the top of the page to switch at any time.

Go to Profile and choose Delete account. You'll be asked to confirm before your account is deleted.