Privacy Policy

1 Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our services:

• Account Information: Full name, email address, phone number, and password.
• Profile Information: Profile photo, preferred language, and delivery address.
• Transaction Data: Order history, repair bookings, payment records, and subscription details.
• Device & Location: Device type, OS, IP address, and GPS coordinates (when location permission is granted) for shop discovery and delivery.
• Usage Data: Pages visited, features used, and interaction logs to improve app performance.
• Communications: Messages exchanged via in-app chat with support or shop owners.

2 How We Use Your Information

We use collected data for the following purposes:

• Creating and managing your account and verifying your identity via OTP or social login.
• Processing product purchases, repair bookings, and payment transactions through MyFatoorah.
• Tracking repair orders across all 10 stages and sending real-time status notifications.
• Personalising content, advertisements, and shop recommendations based on your location.
• Communicating via push notifications, in-app messages, and email for order updates.
• Improving our platform through analytics and user behaviour insights.
• Complying with applicable laws and regulations in the GCC region.

3 Sharing Your Information

We do not sell your personal information. We may share data with:

• Shop Owners (SHOP / REPAIR): Order details needed to fulfil your requests.
• Payment Processors: MyFatoorah receives payment data necessary to complete transactions.
• Cloud Providers: AWS S3 is used for secure storage of profile images and product photos.
• Firebase (Google): Used for push notifications and authentication services.
• Legal Authorities: When required by law, court order, or governmental regulation.

4 Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Certain data may be retained as required by law.

5 Security

We implement industry-standard security measures including encrypted storage (AES-256), HTTPS transport, and secure token authentication (JWT) to protect your data. However, no method of transmission over the internet is 100% secure.

6 Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Withdraw consent for data processing at any time.
• Request a copy of the data we hold about you.
• Lodge a complaint with your local data protection authority.

To exercise these rights, contact us via in-app support chat or at inquiry@vgaadvisory.com.

7 Children's Privacy

SeenPhone is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8 Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

9 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via push notification or email. The updated policy will be effective upon posting within the app.